How far can you go in listening to a specific persona, while forgetting completely your job?
This story over at NY Times about the problems on the airplane Boeing 737 Max, made me think of how far can you go on listening the stakeholders that matter the most (pilots and airline carriers executives) and being so radical in that approach that you forget that your job is to design safe products.
The requirements from pilots and companies was to reduce training at the bare minimum and don’t change much the controls of the plane, so that you create the minimum disruption in operations. An original design from the 60’s was iterated do many times that you arrive to something that is a deathtrap, unfortunately that’s what happened.