Num artigo da BBC News, pude ler:
“the customer is king” is fast becoming the industry’s new catchphrase.
“People want to connect to information and connect to their friends,” he said. “The focus will be on highly personalised experiences.”
“Collaborative usage of the internet is rising,” said Jimmy Wales, the founder of Wikipedia, a free online encyclopaedia written by thousands of users. This is a social innovation, and not just a technological innovation,“
“…consumers of news from the media were transforming themselves into providers of information.”
“Ms Twohill cited a recent quote from News Corporation boss Rupert Murdoch – “We tell you less, you tell us more.” – to illustrate how some of the global media were engaging with the potential power of citizen journalism.”